The one thing I hate about ipods and macs, is that usually, when something goes wrong, you can't simply take it back to where you got it.In November I became the proud new owner of an iMac. Last night, the scroll in the mouse button began to die. I couldn't scroll down. Yeah, a tragedy, I know.
So I take it back to Dick Smith with mousie in hand, and already knew the answer they were going to give me: call Apple.
After doing some very unnecessary shopping, I came home and proceeded to call apple. Having paid all this extra money on an apple care plan I wasn't too amused by this point. I was on hold for 15 minutes listening to the "best of iTunes".
Finally, someone answered. His name was Chris.
Usually when I call ANYONE, when they pick up the phone I usually quickly say, "Hi, Chris, HOW ARE YOU TODAY?". But he bet me to it! He asked for my name and gave me that similar greeting! Wow!
When I told him the problem, I was pretty sure I would be directed elsewhere. We have an apple technician place in Bendigo, and I assumed that's where he'd direct me. Instead, he told me to get a blank bit of paper and roll it around on the paper - and guess what - IT WORKED... for about ten seconds.
But the nice guy is going to send me some lint-free cloth, FOR FREE! And then if that doesn't work they offered to send me a new mouse, but because I don't have a credit card (their security measure so that I don't run away with a mouse!) I would then see the people in Bendigo.
It's beginning to work again and I have something I can do to try and fix it. I guess I'm just blown away at the great customer service, and that while Macs are the more expensive way to go, they can be fixed.





